Are Pharma market or sales driven organisations?
This morning, I was reflecting on one of my favourite quotes from the Wharton business school marketing professor, George Day, who said:
“At the heart of a market-driven organization is the deep and enduring commitment to the philosophy that the customer comes first.”
It's also a strategic goal that many of us have strived for because ultimately, if you focus on your customers, the rest will take care of itself, including revenues.
Money follows satisfaction.